1. Trip booking in advance
Prices on every tour package are based on a minimum of two people sharing basis except Tibet tours. There should be a minimum of four parties in Tibet tours. If you are solo or traveling alone, there will be an extra cost as a single supplement charge. You (clients) will have to contact us by e-mail for modified or customized tours. Please confirm the booking by e-mail with 15 percent of the advance deposit of your total tour value. You have to pay the stated percentage of the amount along with clear-scanned, valid passport copies of each member joining the tour prior to at least 60 days of your departure. On receipt of your booking e-mail and advance, we, Wilderness Excursion Pvt. Ltd will confirm your booking and send you a confirmation email with the details of your booked package accordingly. You will have to clear the rest of the value in Kathmandu prior to trip departure.
Company Bank Account Detail
A/C No: 019 05367630013 (Current Account, US Dollar)
Account Name: Wilderness Excursion Pvt. Ltd
SWIFT: HIMANPKA
Himalayan Bank Limited
Post Box No: 20590
Tel. 00977 4250202, 4250359, Fax No: 00977-1-4222800
Telex No: 2789 HIPA NP
Karmachari Sanchaya Kosh Building, Tridevi Marg, Thamel
Kathmandu Nepal
Bank e-mail thamel@himalayanbank.com
2. Payment Options
You can pay us through money transfer to our bank account, which detail is provided above. Bank-to-bank transfer (Bank SWIFT) is the fastest and most reliable. Also, you can pay us or book online. Just click on the pay online icons in the page footer and it will direct you to an online payment portal for customized trip booking. ATM machines are available in many places around Kathmandu Valley, Pokhara, Besisahar, and at Lukla. You will also easily get money exchange centers which will exchange your currency in Nepali currency - Rupees. They also accept our credit cards.
Responsibility and Non-completed trek/tours and cancellation
Wilderness Excursion Pvt. Ltd works for the fulfillment of your every wish that you expect from our travel packages. With this motive, we work with honesty and due attention to our respected clients. However, in case of the journey broken off and early return upon the client´s wish or any other reason such as injury, illness, noninterest, or changed weather/environmental and political conditions, Wilderness Excursion Pvt. Ltd shall not be liable for any refund of the days not utilized. Any extra cost thereof shall be borne by the clients themselves.
Note down: Flight delay is notorious while flying to some remote parts of Nepal like Lukla, Jomsom, Jumla, Taplejung, and Tumlingtar due to unpredictable mountain weather circumstances. The day is so windy, that is why flights operate only in the morning in those destinations. Please allow a few spare days when trekking in Nepal.
Accident or Loss
Wilderness Excursion Pvt. Ltd has no liability for the loss, damage, delay, inconvenience, or direct or consequential loss, however, caused, unless due to our employees´ negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost. We do not own or manage the vehicles, accommodations, and restaurants used, and we have no liability for loss or damage caused by the proprietors or operators thereof.
Documents
All clients are personally responsible for holding valid passports, visas, and other personal traveling documents. All foreigners, except Indians, should have valid passports and visas while entering Nepal. The visa can be obtained on arrival at Tribhuvan International Airport or the checkpoints at the border. See http://www.nepalimmigration.gov.np for more information about Visas to Nepal. Wilderness Excursion shall not be responsible if the clients do not hold valid passports and relevant visas.
Health and Safety
The client should acknowledge that Nepal is an adventure destination where most tourists come for adventure activities like trekking, climbing, rafting, canyoning, mountain biking, etc. Wilderness Excursion strongly advises our clients to consult their doctors before they come to Nepal. However, our guides are trained in first aid training and they carry basic medical kits during the trekking for our client’s safety for adventure trekking. Clients those just using our guide and porter hire services and vehicle arrangements should have their medical supplies.
Hazards and Risks
Participants should be aware trekking, mountaineering, and traveling in a developing country are activities that involve a risk of personal injury or death. As a condition of booking, you must accept these risks and be responsible for your own actions and involvement. Adventure travel requires an open and flexible attitude. You may experience extreme conditions, unpredictable weather, and last-minute changes to the itinerary which is beyond our control. The ability to work in a team is an important aspect of all of our trips. However, your Guide in the Himalaya tries our best to maximize your trip as a great fun and lifetime experience.
Alternation in Prices and Itineraries
Prices can go up or down. We will give you the prices accurately but sometimes some factors may influence the prices. In such conditions, we reserve the right to increase the price of your accommodation after you have booked but no later than 30 days before the stipulated arrival date, and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your accommodation price will be as the result of changes in our costs of supplying your accommodation resulting from currency fluctuations and government actions. An administration charge and any relevant travel agent’s commission is included within these amounts.
If we cancel your booking,
We aim to provide your accommodation as booked. But if, for example, you do not pay the balance of the accommodation price on time, we may cancel it. We reserve the right to cancel your booking in any circumstances but if we cancel your booking, you can either have a full refund or accept replacement accommodation from us of equivalent or closely similar standard and price (if one is available). In the case of non-payment, we will not cancel your booking less than four weeks before you go, unless this is the result of an event that is out of our control, such as war, the threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, hurricanes, and other actual or potential severe weather conditions, and any other similar events.
Travel Insurance
We, Wilderness Excursion Pvt. Ltd strongly recommends to its client to get insurance in their home country before booking our travel packages. The insurance should cover cancellation, accidents, health, emergency evacuation, loss of items, theft of or damage to baggage, and personal life.
Extra Cost
The extra cost due to unavoidable circumstances or reasons beyond our control shall not be liable to us.
Cancellation
You may cancel the travel program at any point of time against paying the cancellation charge. These charges are a percentage of the total cost of your booked accommodation.
Period before departure within which written notice of cancellation is received - % of total booking price.
30 days or more - Loss of deposit
29 to 10 days - 30% of the cost of service booked.
9 to 5 days - 35% of the cost of service booked.
4 to 0 days - 50% of cost of service booked.
We also have a provision to transfer your trip to a third party, which takes no charge if you do so before at least 10 days of your trip departure. The above cancellation policy applies to you no matter what situation you canceled. But the above conditions do not apply if your trip is canceled by us due to our own problem.
If you have a complaint,
If you have a complaint about your accommodation whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us right away by telephone or email, and we will endeavor to assist. If you have any complaint regarding the services of our staff, then contact us immediately.
Your Conduct towards staff and other guests
We reserve the right to refuse to accept you as a customer or continue dealing with you if your behavior is disruptive, affects other guests, or is threatening or abusive towards our staff or agents, on the telephone, in writing, or in person. In any of these circumstances, you may be evicted from the accommodation, and no refunds will be paid to you. We may also make a claim against you for any costs and expenses incurred as a result of your behavior. Criminal proceedings may also be investigated. Reference to “you” or “your” includes, for the purposes of this section, the conduct of any other person in your party.
